Refund and Return Policy

At Asiacad Solutions (“we,” “our,” or “us”), we are committed to providing high-quality Door Camera Bells, Surveillance Cameras, and WiFi/Extenders, along with professional installation and servicing. This policy outlines your rights regarding returns, refunds, and product warranties.

1. Returns Policy

Eligibility:

• Products must be returned within 30 days of purchase.
• Items must be unused, in original packaging, and with all accessories and documentation.
• Customized or installed products may not be eligible for returns unless defective.

Non-Returnable Items:

• Products that have been installed or modified
• Clearance or discounted items (if specified at purchase)

Return Process:

1. Contact our support team at support@asiacadsolutions.com or +1 (844) 524-7811 to initiate a return.
2. Provide your order number, product details, and reason for return.
3. Our team will guide you on return shipping or product pickup if applicable.

2. Refund Policy

• Refunds will be processed after we receive and inspect the returned item.
• Refunds are issued to the original payment method within 7–10 business days.
• Shipping and installation fees are non-refundable unless the return is due to a defect or error on our part.
• Partial refunds may apply for items that are not in original condition.

3. Warranty Policy

We provide a limited warranty for our products:

a. Coverage:

• Manufacturing defects in material or workmanship.
• Faults occurring under normal use according to product manuals.

b. Duration:

• Standard products: 12 months from the date of purchase.
• Installation services: 90 days from the service date.

c. Exclusions:

• Damage caused by misuse, abuse, accidents, or unauthorized repairs.
• Cosmetic damage that does not affect product functionality.

d. Claim Process:

1. Contact support@asiacadsolutions.com or +1 (844) 524-7811 with your proof of purchase and a detailed description of the issue.
2. Our team will evaluate your claim and provide repair, replacement, or guidance.
3. Warranty replacement may require the return of the defective product.
4.  

4. Limitation of Liability

Our liability is limited to the repair, replacement, or refund of the defective product. We are not responsible for indirect, incidental, or consequential damages.

5. Contact Information

For assistance with returns, refunds, or warranty claims:

• Email: support@asiacadsolutions.com
• Phone: +1 (844) 524-7811
• Website: www.asiacadsolutions.com
• Address:  support@aisacadsolutions.com